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Yay for customer service
Jul. 4th, 2009 03:50 amI had two memorable customers today.
All right, the first one was actually a customer being helped by a coworker. He asked my coworker what she was planning to do on the holiday and she told him that she was planning on baking a peach pie.
He thought this was a wonderful idea and started talking about how he used to make them when he owned a restaurant, and, by the way, do you know the best thing to put on the pie before serving it? She certainly did!
Hollandaise sauce.
He said it was the most popular thing on the menu.
We're fairly sure he thought she had said quiche pie. We hope very much that he thought she said quiche.
I won't go into much detail about the second customer, mainly because I don't think any of you would have the patience to read that long an entry.
She was nice enough. But after she left I had a major headache and a desperate need to leave the bookstore for my meal break. Quite honestly, I don't think I have had that scatter-brained a customer in years.
She wanted to return several items purchased in February, divide her purchases into five separate transactions, a volume discount on the thirty-one bags she was buying that were already on clearance, and to use multiple methods of payment per transaction. She got all but the volume discount, and she did grumble about that a bit. Before making any payment, she had to consult a chart she had made of all fifteen credit cards and how much she could spend on them before going over the maximum, and is what led to her wishing to use more than one method of payment per transaction (forty-one dollars on one card, fifteen on the next, etc.). She always waited for me to ring everything up (while giving her a running tally of how much each item cost and what the running total was) before figuring out how much she could pay with each card.
And that was about half of the whole dance. I can't even begin to describe how long I had to wait for her to put each item on the counter as she rooted through the baskets of books at her feet, trying to figure out which item would go in which purchase. I think I spent more time looking at her rear end than at her face because she spent so much time bent over. It took more than forty minutes ringing her up. I am so very grateful that my chain hasn't started timing cashiers, and that my dinner was just a few minutes after she left.
At least she was polite.
All right, the first one was actually a customer being helped by a coworker. He asked my coworker what she was planning to do on the holiday and she told him that she was planning on baking a peach pie.
He thought this was a wonderful idea and started talking about how he used to make them when he owned a restaurant, and, by the way, do you know the best thing to put on the pie before serving it? She certainly did!
Hollandaise sauce.
He said it was the most popular thing on the menu.
We're fairly sure he thought she had said quiche pie. We hope very much that he thought she said quiche.
I won't go into much detail about the second customer, mainly because I don't think any of you would have the patience to read that long an entry.
She was nice enough. But after she left I had a major headache and a desperate need to leave the bookstore for my meal break. Quite honestly, I don't think I have had that scatter-brained a customer in years.
She wanted to return several items purchased in February, divide her purchases into five separate transactions, a volume discount on the thirty-one bags she was buying that were already on clearance, and to use multiple methods of payment per transaction. She got all but the volume discount, and she did grumble about that a bit. Before making any payment, she had to consult a chart she had made of all fifteen credit cards and how much she could spend on them before going over the maximum, and is what led to her wishing to use more than one method of payment per transaction (forty-one dollars on one card, fifteen on the next, etc.). She always waited for me to ring everything up (while giving her a running tally of how much each item cost and what the running total was) before figuring out how much she could pay with each card.
And that was about half of the whole dance. I can't even begin to describe how long I had to wait for her to put each item on the counter as she rooted through the baskets of books at her feet, trying to figure out which item would go in which purchase. I think I spent more time looking at her rear end than at her face because she spent so much time bent over. It took more than forty minutes ringing her up. I am so very grateful that my chain hasn't started timing cashiers, and that my dinner was just a few minutes after she left.
At least she was polite.